Te;luk Intan Chess
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My roommate at Penang Open 2025 messaged me the above and since I was
still in Teluk Intan, I had to check it out. The reason was 2 decades ago,
I had a ...
7 hours ago
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| Sumant (White) | Syakir Shazmeer (Black) |
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| Syakir Shazmeer (White) | Kamaluddin Yusof (Black) |
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| IM Jimmy Liew (White) | Nor Ilhamuddin (Black) |
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| Dr Zaidan (White) | Tan Wei Hao (Black) |
After how late and unprofessional how Exabytes responded on Facebook, they did call this morning (after 2 weeks!!).
To be fair they not only apologised but offered to pass me GilaChess and Maribelajar website data, minus the pictures. That's amazing after one year of shutting down my websites.
But really? Just sorry after all these years?
Let's see if this is possible as I am waiting for their email. At least some pass chess results and article can be restored. Still, minus the pictures it's almost worthless. Many of my post are short picture posts. Imagine National Champion 2010 with the name but no picture.
Still it was better than nothing. For that I have to thank Exabytes.
If not for bad for publicity on social media my case will just be ignored and forgotten.
But to be fair to Exabytes, and besides just apologising, their representative did assure me that at present they don't tolerate inaction by their tech staff and their servers are at present clean. I cannot attest to that as I have not been their customer for a year.
So am I satisfied?
Of course not! The years of anguish and loss of income cannot be repaid just by sending me a backup text copy of my old website and an apology!
I did buy the domain GilaChess.net as replacement but on the web, the 10+ years "footprint" GilaChess.com was valuable and irreplaceable. Search engines give it prominence. In an ad marketing income world that has lots of value. That is why the domain squatters are asking USD 1800+ and USD 2000+ respectively for GilaChess.com and MariBelajar.com respectively.
Even if Exabytes graciously spent the money and got me back my domain names, can that make it up for all the losses? The loss of revenue over the years is substantial.
That is why over the phone when Exabyte rep asked if there is anything else he can do for me , all I could do to answer the rep is hopelessly say "No. Nothing you can do now".
I would really like to sue for monetary compensation but according to one lawyer, webhosting companies are very comprehensively protected from loss of data in their agreement clause when you sign up with them. Incompetence/negligence causing loss in revenue is a harder case to prove. But what I can do is to be active and warn everyone via social media, blogs, face to face meet about this company.
The step to get in touch with an ex-customer to try to appease him was a good one but it's a little too late after so much damage. Also it does not help that Mr Chan (who is now CEO) feels this thing is below him and his minion is charged to settle this minor problem.
P/S: responding via phone call was also smart as that would avoid more publicity if they had responded by replying electronically via facebook, email etc. Sorry, Peter Lim (Exabytes Call Centre Manager). Your forte is soft skills on the phone with customers but what is needed is probably who has authority who can take more active measures.
P/S: responding via phone call was also smart as that would avoid more publicity if they had responded by replying electronically via facebook, email etc. Sorry, Peter Lim (Exabytes Call Centre Manager). Your forte is soft skills on the phone with customers but what is needed is probably who has authority who can take more active measures.
In a corporate world if I was a business I'd defintely sue for loss of profit. But GilaChess.com was just a hobbyist chess website. Still there is no denying loss of income from their action or more accurately INACTION.
I'd probably never get any compensation for the damages caused by Exabyte but I can certainly share my experiences so that others will be spared the suffering I went through with this web hosting company.
I have been a loyal customer of Exabytes for over 10 years. Yeah, it's been that long. In the beginning it was a good relationship. Website was hosted with no problem and I liked the idea it was a local based company which meant the server load faster to Malaysians who are my main audience.
I even gave a good review when TheStar reporter asked me about webhosting in Malaysia and I praised Exabytes for their great service. One instance was my server went down for a couple of hours and one of their managers, Mr Chan Kee Siak personally apologised and gave me an extra month of hosting.
Sadly that was at the beginning. Things went downhill with some really aggressive malware infection and really unhelpful Exabytes tech support.
The website was so heavily infected that Google put me on their blacklisted websites and nobody can even browse to GilaChess.com using Chrome of FireFox because those browsers will automatically block the site from loading - a malware security feature. Exabytes took precautions like shutting down the whole site until I cleaned the site. I promptly did that but the malware would always come back. Writing to their support they blamed me saying it must originate from my site or computer.
"I was to blame".
The cycle of hunting down the malware codes but then getting reinfected again after a few days or weeks. You can imagine, it was a tiring affair. Sometimes months would go by before getting infected again. When that happened, I had to email Exabytes saying "sorry" and ask them to remove the blocks so I can access and clean up my website. After that, I had to go through the process of informing Google my site is clean again so it could remove me from the malware list of sites. That meant days of downtime for GilaChess.com. (Gone were those memories of Mr Chan himself making such a big deal of a few hours downtime and giving me one month's compensation!)
Later, I investigated and the computer that I was hosted on is shared by other websites too and I noticed they were blacklisted just like I was. So I wasn't alone in this problem. Finally it meant there were others facing the exact same predicament I was in. I did a blog post listing out all my "neighbour" sites and posted on chess.maribelajar.com but like gilachess.com that blog is long dead - thanks to Exabytes. After all this time I still suspect the recurring malware was caused by a neighbour and not me as I have worked as technical support before and am very familiar with the precautions to take against malware and virusses. I also pity my neigbours many whom left their website infected for many months and probably die off because I suspect they just did not know how to clean it up.
Finally, I too just gave up. After over 10 years, GilaChess.com and MariBelajar.com went bust. I didn't renew it last year and the domain expired. It was picked up by some web squatter who now holds it for ransom for the price of...
That's in USD!!
How can it be worth that much you may ask. But on closer scrutiny it really was worth that much because of the Google Adsense earned over a few years. Losing that site was big loss of future revenue. I didn't know that at the time. I only wished I had transferred my domain name out of Exabyte in time before it expired. But I was so fed up with the company I just gave up and almost gave up chess blogging entirely.
So whenever someone mentions Exabytes as a choice of webhost it would fire me up to share with them my Exabytes experience.
Lately Exabytes have gone to Facebook for marketing/advertising. Of course, I left my thoughts of them in the comments. Surprisingly, this got immediate feedback asking me why I have a negative opinion of Exabytes.
Here's a snapshot of my messages with Exabytes representative:
Take note the date of the promised "come back to" is 9th December.
I replied...
It took over a week and nobody got back to me. And the above reply was triggered by my comments to yet another Facebook marketing ad Exabytes just posted. Notice how fast they respond (within the same day) when one of their ads gets less than favourable comment.
I wasn't motivated to get into contact with them personally as the biggest damage was already done.
GilaChess.com is dead and lots of potential revenue is gone. I am not boasting big ad revenue but I can say it more than covered the RM1000+ I paid every year for Maribelajar.com and GilaChess.com and then some!
This was during the Johor Open, so I did give my phone number on 22nd December after the event.
Of course I kept seeing more Exabyte Facebook ads and I can't help but leave a comment which suprise, surprise, you guessed it - got me another speedy feedback.
My contact number again??? I already gave it 2 weeks ago! Sure, it's understandable that they have multiple marketing people doing their advertising and not all of them are in sync with each other. But you can imagine how this can set off a customer when you keep asking them their problem when they have already done so.
In summary, what have I lost beside my "brand name" GilaChess and MariBelajar?
There were years of pictures and Malaysian chess results gone forever. All my blog posts made on chess.maribelajar.com which was numerous over the years was also lost. Then there is the Google Adsense revenue lost which only now I realise is considerable having to struggle to get to the same point with my new websites.
It's a big loss. So whenever the situation calls for it, you can be sure I don't have nice things to say about Exabytes when I meet new clients, or friends and colleagues. I work in tech and programming websites is my regular bread and butter. (GilaChess.com not withstanding as that is my "hobby" site)
To be fair Exabytes did call me up on January the 5th (after 2 weeks!!)
I have not picked up. Why? First, they made me wait 2 weeks.
Second, I need to get this out in writing so they can read it first. Why go through the pain of explaining everything on the phone again ? If after reading it and they still want to call me, then I will talk to them. Fair ?
So Exabytes, if you have read this and still want to call me, I will pick up your call starting on 8th Jan (Friday) onwards.
All of the pain and suffering could have been avoided if Exabytes tech support took steps in pin-pointing the source of the malware and shutting it out completely. Working with servers I know this is not that technical and almost any competent tech support person could have done so in less than a day. Blaming your customer and treating them like some incompetent fool does not really help in customer relations. Locking up their account and telling your customer to fix problems not caused by them and threatening to suspend their account also does not help one bit.
Instead today, they have a very dissatisfied ex-customer who will continue sharing his bad Exabytes experience on blogs, social media and in face to face conversations till the day he joins his beloved website GilaChess.com six feet under.
P/S:
I fully understand that I could be the culprit spreading the malware from my computer if not for the following fact. I also host my other chess sites at DigitalOcean.com and GoDaddy.com at the same time with GilaChess.com and none of them ever got the same malware headaches I suffered from Exabytes.
They have their own Facebook page here.
If you don't know here is a brief on the event :
Multimedia Univerisity Cyberjaya Campus will be organizing The MMU Invitational Chess Tournament 2016.
Date : 10th January 2015
Day : Sunday
Venue :Multimedia University, 63100 Cyberjaya, Selangor, Malaysia ( Faculty Of Management, CRCR0002,0003, Ground Floor )
Contact person :
Mr. Wael
No. Tel.: 014-6865506
E-mail : mmuchesstournament@gmail.com
If you don't know here is a brief on the event :
Multimedia Univerisity Cyberjaya Campus will be organizing The MMU Invitational Chess Tournament 2016.
Date : 10th January 2015
Day : Sunday
Venue :Multimedia University, 63100 Cyberjaya, Selangor, Malaysia ( Faculty Of Management, CRCR0002,0003, Ground Floor )
Contact person :
Mr. Wael
No. Tel.: 014-6865506
E-mail : mmuchesstournament@gmail.com
It's the new year and it is time to take a look back at what I did wrong with chess and blogging.
One of the weaknesses was the chess event's postings. The pre-post were great taking whatever media the organisers sent me and just reposting it up on the chess blogs, chess calendars and Facebook. That was easy so no problem there. A minor problem may have been the Johor Causeway Rapids. More info should have been posted sooner perhaps.
During the event reporting was okay with pictures and postings of the progress of the players using blogs and Facebook.
However, the post-reports is a fail. No complete posts on the Penang and Johor Open for example. I didn't even do one for the Malaysian Open 2015! Also the tournament websites for Penang Open and Johor Open were created but not updated :(
At least for 2013 and 2014 we had reports posted to Chessbase for the Malaysian Chess Festival. But nothing for last year.
One of the weaknesses was the chess event's postings. The pre-post were great taking whatever media the organisers sent me and just reposting it up on the chess blogs, chess calendars and Facebook. That was easy so no problem there. A minor problem may have been the Johor Causeway Rapids. More info should have been posted sooner perhaps.
During the event reporting was okay with pictures and postings of the progress of the players using blogs and Facebook.
However, the post-reports is a fail. No complete posts on the Penang and Johor Open for example. I didn't even do one for the Malaysian Open 2015! Also the tournament websites for Penang Open and Johor Open were created but not updated :(
At least for 2013 and 2014 we had reports posted to Chessbase for the Malaysian Chess Festival. But nothing for last year.
Only now am I just copying the Johor/Penang photos to my computer !!
That's the procrastinator in me. I want to write a good final results but never get to do it because of excuses such as "too tired after the event is over", "was sick and need to recover first", "need to write the reports on my main PC and not iPad or notebook", "get ready to go back to work", "Exabytes hassling me over why I hate their webhosting service" etc.
I'd like to announce I will finish the Penang and Johor Open final reports soon but let's just keep our fingers crossed :)
Meanwhile you can read the excellent report written by IM Srinath Narayanan on the Johor Open in Chessbase India.
| Rk. | Name | Rtg | FED | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | Pts. | TB1 | TB2 | TB3 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | FM | Nguyen Anh Khoi | 2368 | VIE | * | ½ | ½ | 0 | ½ | 1 | 1 | 1 | ½ | 1 | ½ | ½ | 7 | 1 | 36.75 | 4 |
| 2 | GM | Dao Thien Hai | 2477 | VIE | ½ | * | ½ | ½ | ½ | 1 | ½ | ½ | ½ | 1 | ½ | 1 | 7 | 1 | 36 | 3 |
| 3 | IM | Garcia Jan Emmanuel | 2410 | PHI | ½ | ½ | * | ½ | ½ | ½ | ½ | ½ | 1 | ½ | 1 | 1 | 7 | 1 | 35.75 | 3 |
| 4 | FM | Yeoh Li Tian | 2350 | MAS | 1 | ½ | ½ | * | ½ | 1 | 0 | ½ | ½ | ½ | 0 | 1 | 6 | 0.5 | 32.75 | 3 |
| 5 | IM | Bersamina Paulo | 2366 | PHI | ½ | ½ | ½ | ½ | * | ½ | ½ | ½ | ½ | ½ | ½ | 1 | 6 | 0.5 | 31.5 | 1 |
| 6 | Yoseph Theolifus Taher | 2229 | INA | 0 | 0 | ½ | 0 | ½ | * | 1 | ½ | ½ | 1 | 1 | ½ | 5.5 | 1 | 27.5 | 3 | |
| 7 | IM | Ali Muhammad Lutfi | 2400 | INA | 0 | ½ | ½ | 1 | ½ | 0 | * | ½ | ½ | ½ | ½ | 1 | 5.5 | 0 | 28.5 | 2 |
| 8 | GM | Megaranto Susanto | 2554 | INA | 0 | ½ | ½ | ½ | ½ | ½ | ½ | * | ½ | ½ | ½ | ½ | 5 | 0.5 | 27 | 0 |
| 9 | IM | Nguyen Van Huy | 2465 | VIE | ½ | ½ | 0 | ½ | ½ | ½ | ½ | ½ | * | 0 | ½ | 1 | 5 | 0.5 | 26.25 | 1 |
| 10 | IM | Sean Winshand Cuhendi | 2417 | INA | 0 | 0 | ½ | ½ | ½ | 0 | ½ | ½ | 1 | * | 1 | 0 | 4.5 | 1 | 24.25 | 2 |
| 11 | GM | Laylo Darwin | 2478 | PHI | ½ | ½ | 0 | 1 | ½ | 0 | ½ | ½ | ½ | 0 | * | ½ | 4.5 | 0 | 25.25 | 1 |
| 12 | IM | Wynn Zaw Htun | 2414 | MYA | ½ | 0 | 0 | 0 | 0 | ½ | 0 | ½ | 0 | 1 | ½ | * | 3 | 0 | 15.5 | 1 |
My Blog List
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Why I failed the last two Malaysian Chess Festival - I know most people will see this as a lame excuse and unacceptable reason(s), but I am going with it anyway. The last two Malaysian chess festivals left m...4 months ago
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